Frequently Asked Questions
Find answers to common question about shipping, orders, returns, and more.
If you need further assistance, feel free to contact us!
FAQ
Processing Time
Please allow 1β3 business days for our earring artists to handcraft your custom set. Once completed, your order will be shipped promptly.
β° During busy seasons (e.g. Christmas, New Year, Valentineβs Day, and major sales), processing may take up to 5 business days.
All orders are shipped with a tracking number. You will receive a shipping confirmation email once your order has been dispatched.
βοΈ Worldwide Shipping
Estimated delivery time: 7β20business days, depending on your location.
π Damaged or Incorrect Orders
We take great care in packaging and quality-checking each order.
However, if your item arrives damaged, defective, or incorrect, please contact us immediately at quanquangoods@gmail.com β weβll be happy to make it right!