Shipping policy

♡ FREE Shipping On Orders Over $50 💸

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✦ Processing Time

Please allow 1–3 business days for our earring artists to handcraft your custom set. Once completed, your order will be shipped promptly.

⏰ During busy seasons (e.g. Christmas, New Year, Valentine’s Day, and major sales), processing may take up to 5 business days.

All orders are shipped with a tracking number. You will receive a shipping confirmation email once your order has been dispatched.

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✈️ Worldwide Shipping

Estimated delivery time: 7–20business days, depending on your location.

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📦 1. Shipping Policy

Please double-check your shipping address at checkout to avoid delays or lost packages.
While we are not responsible for shipments sent to incorrect addresses, we will do our best to assist you if issues arise.

All shipments include tracking. You can follow your package’s journey via the link in your shipping confirmation email.

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💅 2. Refund & Return Policy

As each set to order and for sanitary reasons, we do not accept returns.

If your item arrives damaged or if there’s a mistake with your order, please contact us immediately, and we will gladly help resolve the issue.

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🚚 3. Missed Deliveries

If you miss your delivery, the carrier may leave a notice with instructions for redelivery or pickup.
Customers are responsible for arranging to receive the package or signing upon delivery, if required.

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🌍 4. International Orders

Customers are responsible for any customs duties, import taxes, or fees charged by their country. These charges are not included in your order total.
That said, I’ll do my best to work with logistics partners who can assist with customs clearance or cover duties in advance, to help make things easier for you 💕

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💖 Thank You

Thank you so much for shopping with QuanQuan Goods
We truly appreciate your support and can’t wait for you to enjoy your order.
If you have any questions, feel free to contact us anytime — we’re always happy to help!